Shipping and Returns
Shipping of your package
Packages are generally dispatched within 2 days after receipt of payment. They are shipped via La Poste, in declared value, with a tracking number and delivered with signature.
Shipping fees are free of charge. They include preparation and packaging fees as well as postage costs. There are no preparation fees. We recommend that you group all your items in one order. Your package is insured up to 5000€. Of course, special attention is paid to the packaging and protection of the items.
The dimensions of the boxes are appropriate and your items are very well protected.
Each piece of jewelry will be packed in a beautiful box.
We know that buying a piece of jewelry can be a stressful time, especially when it is done remotely. To allow you to try on your jewelry at home and to make sure that it gives you complete satisfaction, we offer you the possibility to return your jewelry for a cash on delivery within 14 days after receiving it. This is valid for jewelry in stock.
For jewelry made to order, returns are not possible.
Our return time is currently extended to 30 days in order to give you peace of mind. I remain mobilized to answer all your questions: firstname.lastname@example.org
The request must be made by email to the following address: email@example.com
Conditions of return
To be returned, the jewel must respect the following conditions:
. The jewel was "in stock" at the time of purchase
. The jewel will be in perfect condition and will not have been worn.
. The jewel will not have been previously sent back for a re-cut.
. The jewel will have been returned within 14 days after receipt - "the postmark being proof" as the expression says
If these conditions are well respected, the return of your jewelry is possible.
For a jewel delivered in the DOM TOM, the return or the exchange are also possible but will take longer to process and may incur additional customs fees. We therefore advise you to order the right jewel the first time!
The cases of return
You are not satisfied with the jewelry you received and wish to return it for a refund.
You are not satisfied with the jewel you received and wish to exchange it for another model.
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